Process Lead

Job description

Maersk is transforming to the global integrator of container logistics and changing the face of the logistics industry by becoming first truly integrated service provider across shipping-owning ocean services, landside, lead logistics, and forwarding Customer experience and customer centricity are key parts of enabling the strategy. We offer: An exciting and attractive career in a truly global environment with the possibility of continuous professional and personal development. The primary focus of the Customer Experience teams in Maersk is to enable proactive issue resolution, first contact resolution, and an intuitive digital experience The Process Lead has the responsibility for ensuring a customer centric, standardized resolution process across channels. Case and issue resolution is a significant part of the agent life and it is key that we have standardized and optimized these processes The purpose of the role is to service our customers with greater accessibility and efficiency, in order to lift the Customer Experience. Maersk offers an agile international atmosphere with focus on high performance, results, and respect for our employees. Key Responsibilities: Accountable for...