Managing Director Commercial Operations

Job description

BCBST is hiring an Enterprise Leader for Customer‑Oriented Commercial Operations! We’re looking for an enterprise leader to oversee customer facing service operations supporting Commercial business and the Federal Employee Program. We’re looking for a senior operations executive with experience leading large, regulated service organizations and delivering consistent results across complex, omni channel environments. This leader brings depth in member and provider service operations, performance management, and enterprise governance, with the ability to set direction, lead leaders, and drive measurable outcomes at scale. In this role, you’ll define and execute the operating strategy for customer service operations that directly impact member experience, provider relationships, financial accuracy, and regulatory compliance. You’ll lead senior operational leaders, establish clear performance expectations, and govern service delivery, escalation, and resolution across multiple service channels. Strong partnership with Technology, Digital, Data, Risk, and Compliance is essential to stabilize core service operations while advancing digital tools, self service capabilities, and AI enabled...