Quality Control Supervisor

Job description

Description POSITION SUMMARY: The Quality Control Supervisor provides leadership, strategic direction, and daily operational oversight for Quality Control (QC) processes across Deposits, Retail, and Commercial/Agriculture business lines. This position is responsible for supervising multiple Quality Control Analysts, ensuring that QC processes are accurate, timely, compliant, and aligned with business objectives. The Supervisor is accountable for interpreting QC results, identifying emerging trends, and transforming those insights into targeted process improvements, system enhancements, and supporting training with QC results. This requires close collaboration with Shared Services leaders, System Administrators, Compliance, Risk, Training, and front-line departments in Retail and Commercial banking. By integrating QC findings with operational workflows and system configurations, this role plays a pivotal part in reducing errors, improving efficiency, and enhancing the customer experience, while ensuring adherence to all applicable regulatory and internal policy requirements. This role also encompasses project management responsibilities, including planning, coordinating, and executi...