Customer Service Representative (23376)

Job description

Job DetailsJob Location: Corporate Headquarters - Rancho Cucamonga, CA 91730Salary Range: $21.41 - $28.93 HourlyThe Customer Service Representative is responsible for delivering exceptional customer service by professionally handling inbound calls and processing orders in an accurate and timely manner. This role ensures all customer inquiries and requests received internally or externally via phone, email, or mail are addressed promptly, efficiently, and with a strong sense of urgency. The position requires effective communication and collaboration with internal departments to support timely order processing, pricing accuracy, shipping requirements, and any special customer needs. The representative will also manage invoice discrepancies by initiating credit and debit requests, as well as processing returns related to shipment errors. Additionally, this role involves providing customers with detailed product information, including availability, inbound shipments, features, benefits, warranties, sizing/fitment, and application guidance. The representative will maintain up-to-date customer account records and department reference materials, as well as support the training of backup p...