Patient Services Coordinator (Therapy Care Center)

Job description

Overview The Patient Services Coordinator I supports Care Center operations by performing front-end clinical operational activities, such as registering/checking in patients, cashiering, gathering and providing appropriate information, collecting co-pays, and answering the phones under the direction of more senior Care Center staff. This position will additionally schedule and confirm patient appointments, provide routine financial counseling, process insurance, and gather insurance authorization information. The incumbent will interact with patients, families, clinicians, administrative staff, and third-party payers and provide customer service in a courteous and professional manner. Responsibilities: - Schedule new and follow-up patient appointments. Ensure that appointments are confirmed prior to the date of service. - Maintain regular contact with patients, clinics, and departments regarding pending insurance clearances, coverage, issues, and/or follow-up activity. Respond to patients, families, and clinic issues in a timely and professional manner. - Collect patient and treatment information, provide cost estimates, and determine patient liability, - Help to establish and coor...