Director of Rooms

Job description

Description: - Maintain standards of quality guest service and cleanliness - Achieve budgeted revenues and expenses and maximize profitability related to the rooms departments. - Develop short- and long-term financial and operational plans for the rooms departments that relate to the overall objectives of the hotel. - Participate in the preparation of the annual hotel budget. - Increase level of guest satisfaction by delivery of an exceptional product through employee development. - Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security. - Respond and resolve guest requests, complaints, or questions in a courteous and timely manner. - Ability to accurately use various office and accounting software. Requirements: - Projects and assignments are completed thoroughly, professionally, and with care. - Adjusts to high-pressure conditions and is open to change. - Assumes responsibility for personal growth and development. - Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.