Software Support Engineer

Job description

Behavioral Health EHR ICANotes was founded in 1999. We work with all clinical disciplines in both outpatient and inpatient settings to deliver the most clinically robust and intuitive charting solution for this specialty. Company Culture: At ICANotes, we believe in fostering a culture of continuous improvement and learning. We prioritize adaptability over inflexible processes and encourage cross-functional teams to work together and collaborate to achieve shared objectives. We promote transparency and open communication within teams and stakeholders while fostering a culture of trust, respect, and accountability among team members. Position Overview: We're seeking a software developer to serve as the bridge between senior customer support agents and the engineering department at ICANotes. This role requires knowledge of web based software development for reading, interpreting, and troubleshooting code based on knowledge gained from customer reported escalations. Additionally, this software engineer should be able to contribute over time to bug fixes in our behavioral health EHR application. At ICANotes, we believe in fostering a culture of continuous improvement and learning, with...