Customer Communication Specialist (fixed-term, 2 years)

Job description

About us We’re NN Romania , a trusted leader in life insurance and private pensions , committed to helping people protect what matters most and build a confident financial future. But NN is more than a financial services company - people come first . We’ve built a workplace where you can be yourself, grow at your own pace, and make a real impact. We’re proud to be recognized as a Top Employer , thanks to our colleagues who live by our core behaviors: We collaborate (Team Up). We speak openly (Speak Up). We take initiative with responsibility (Step Up). Your mission: Join us as a Customer Communication Specialist and help shape the future of NN. In this role, you’ll actively contribute to the success of both the team and the company. What will you do?: - Own and deliver 360° customer communication campaigns across channels (email, push, SMS), from strategy to execution - Drive the end-to-end communication plan to ensure consistent and engaging customer experience - Plan, launch and optimize engagement campaigns based on data and performance insights - Create engaging, customer-focused content by translating product features into clear benefits that drive cross-sell and retention - D...