Senior Customer Implementation Specialist - Rome or Madrid (hybrid)

Job description

Senior Customer Implementation Specialist – Rome or Madrid (hybrid) As a Senior Customer Implementation Specialist here at Convera, you will lead the implementation process for complex customer engagements, providing advanced technical expertise and project management. This role involves managing high-stakes projects, mentoring junior team members, and contributing to the continuous improvement of implementation practices. The ideal candidate has significant experience in customer implementation, excels at problem-solving, and thrives in a customer-facing role. You will be responsible for: - Lead end-to-end implementation for large or complex customer projects, ensuring successful deployment and adoption. - Act as a trusted advisor to customers, guiding them through technical and operational aspects of implementation. - Oversee and mentor junior implementation specialists, providing guidance and support as needed. - Develop detailed project plans, including timelines, resource allocation, and risk assessments. - Troubleshoot and resolve advanced technical challenges during implementation, escalating to engineering teams when necessary. - Collaborate with cross-functional teams to a...