Senior Regulatory and Advocate Complaint Specialist

Job description

The Regulatory & Advocate Complaint Specialist will coordinate the research and compilation of information needed to respond to complex inquiries and complaints from State regulators, the Better Business Bureau, Attorney Generals, the CFPB, and attorneys, and will formulate communications that fully address all expressed allegations, concerns, inquiries and requests. In the Role: - Review regulatory and advocate inquiries and complaints to identify and determine the specific nature of allegations, concerns, inquiries and requests requiring response. - Coordinate with appropriate business operations and/or functions to research and collect information necessary to respond to inquiries and complaints. - Formulate communications that fully address all expressed allegations, concerns, inquiries and requests, balancing customer care and satisfaction with business objectives. - Coordinate responses with Law Department attorneys to express appropriate legal arguments. - Act as a liaison with the Law Department and Executive Office of Customer Care staff. - Appropriately track the investigation and development of all communications and maintains documentation. - Communicate with regulators...