Assistant Program Specialist

Job description

Responsibilities: - Provide programmatic and administrative support to the Program Specialists in the Adult Education area (Foundations) - Serve as intake coordinator with members to provide accurate information on programs and policies, referring members as appropriate; collect and conduct quality assurance on documentation required; and problem solve member issues - Schedule members for classes, liaise with instructors, and organize all logistical aspects of various Adult Education programs - Learn the functionalities of the Learner Management System to assist with tracking registration, generating lists of applicants and following up with students - Assist with program orientations, and the processing of assessment documentation and test results - Complete and submit required paperwork to the Department of Program Administration on a timely basis, ensuring that protocols for attendance and other instructional activities are followed - Assist Program Specialists in monitoring and tracking program outcomes, attendance and other data using the internal tracking database - Provide quality customer service to members, as well as accurate and timely information about various program,...