Customer Service Representative (Temp) - Reception

Job description

The Customer Service Representatives provide excellent customer service while enhancing the patient visit by ensuring a timely and accurate check-in experience. This position is expected to greet and welcome patients and visitors with courtesy and respect. MAJOR POSITION RESPONSIBILITIES AND FUNCTIONS: - 4-month Assignment Covering LOA - Provides exceptional customer service continually to enhance the patient/staff experience. - Checks patient eligibility and assists patients with enrollment into additional programs, depending upon program qualifications. - Confirms and updates patient demographic information, insurance information, and any additional required information in East Valley’s electronic management system. - Takes payments and complies with EVCHC cash handling process as outlined by the Finance Department. - Obtains required information from patients (i.e. photo I.D., insurance card, Medi-cal, Medicare, and/or Social Security card). - Assists patients with filling out forms. - Enter patient information, and scan documents (consent forms, health history forms, etc.). POSITION REQUIREMENTS AND QUALIFICATIONS: - High school diploma or equivalent - Excellent customer servic...