Student Experience Manager - Tulane Dining

Job description

Job Description Tulane Hospitality is looking for a dynamic and experienced Customer Experience Manager to join our team and help us enhance the overall student experience within the dining ecosystem. The successful candidate will be responsible for developing and implementing programs and initiatives that foster a positive and engaging dining environment for all students and guests, develop and execute customer experience strategies and plans that drive student retention and referrals to meal plans and work collaboratively with academic and administrative department to identify opportunities to partner on authentic menus and special events. Scope of Role: The Customer Experience Manager will be responsible for providing support in the areas of customer satisfaction and retention, showcasing culinary programs, meal plan sales, ROI and budgeting, and overall marketing objectives. They will be required to maintain accurate and up-to-date records of customer feedback, engagement activities and programs and emerging industry trends. The Customer Experience Manager will report to the Marketing Manager and work closely with culinary teams as well as other departments. Job Responsibilitie...