Associate Member Services Representative

Job description

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team! Purpose: The Associate Member Services Representative (MSR) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSRs perform routine branch duties and follow standard branch procedures. They are responsible for providing exemplary member service by responding to member inquiries by telephone and in person, including functions such as cash box management, account origination and maintenance. Performance Expectations and Essential Responsibilities: - Comply with all Credit Union policies and regulatory requirements. - Ensure all member information remains confidential, and members’ accounts are accessed for business purposes only. - Follow all security and control procedures. - Serve members by processing transactions in the appropriate system and balancing a cash drawer in accordance with Performance Measurement Criteria standards. - Adhere to SECU Check Acceptance Guidelines and Hold procedures. - Greet and assist members in a courteous, professional, and timely manner through all service channels – in-pe...