Executive Director - Head of Strategy & Planning, Loan & Agency Team

Job description

As an Executive Director, Head of Strategy & Planning for Loan & Agency and Specialty Operations, you will sit at the center of how Operations sets direction and delivers outcomes. Reporting to the Operations Head, you will oversee the Operations Strategy and target operating model, translating vision into measurable results through disciplined roadmaps, governance, and program execution. This is a high-impact leadership role for a strategic operator who can bring structure to complexity. Beyond execution, you will shape how the organization works and grows — driving organizational design and workforce strategy, strengthening connectivity and consistency across teams, and leading a forward-looking people agenda that builds future skills, engagement, and leadership bench strength. Job Responsibilities: - Co-lead the 3-year Operations Strategy and target operating model with the Operations Head and leadership team - Embed operational risk, controls, and regulatory change into the 3-year plan via a unified risk framework and audit/exam-ready evidence - Own the operations data/metrics architecture including KPI/KRI/OKR definitions, MI standards, and a single source of truth narrative -...