Retail Loan Servicing and Non-RE Manager-Officer

Job description

Position Summary: The Retail Loan Servicing and Non‑RE Manager/Officer provides strategic leadership and operational oversight for non‑real estate loan processing and funding, and the servicing of HELOC and non‑real estate secured loans including process development, system administration, product support, and accurate credit reporting. Qualifications: - Provide leadership and oversight of Retail Loan Servicing Retail Non-Real Estate teams, including setting service standards, directing daily activities, and coordinating across teams. Manage and administer all functions in alignment with operational policies and initiatives while maintaining broad expertise in all loan products and services supported by the department. - Responsible for the oversight and management of Fair Credit Reporting for the bank. This includes accurate reporting at the transaction level and the monitoring, reporting and handling of all customer disputes within a timely and compliant manner. - Collaborate with the leadership of Retail/Consumer divisions, and other leaders as necessary on loan processing, funding, and servicing related issues. Work closely with management team to develop and implement products...