Member Experience Associate

Job description

Responsive recruiter Benefits: At Stretch Zone, we believe that nothing is more important than your health. As a Member Experience Associate , your primary role is to create a welcoming, organized, and positive experience for every guest while supporting the day-to-day flow of the studio. - Free uniforms - Training & development - Opportunity for advancement What You'll Do: - Greet every client with a warm, friendly, and professional attitude, creating a great first impression - Educate members on the benefits of practitioner-assisted stretching - Assist with demo appointments by guiding members through intake forms and ensuring a smooth, welcoming first visit experience - Manage front desk operations including scheduling appointments, answering phones, and responding to texts - Provide excellent customer service by assisting with member questions, concerns, and general support - Strengthen long-term member relationships through consistent follow-ups and thoughtful engagement - Maintain a clean, organized, and welcoming studio environment - Work closely with practitioners to ensure a smooth and efficient daily schedule - Help maintain a positive, team-oriented studio culture What Y...