IT Specialist
Hyperfine · Guilford, Connecticut, US
About Us Hyperfine, Inc. (Nasdaq: HYPR) is the groundbreaking health technology company that has redefined brain imaging with the Swoop® system—the first FDA...
Job description
About Us Hyperfine, Inc. (Nasdaq: HYPR) is the groundbreaking health technology company that has redefined brain imaging with the Swoop® system—the first FDA-cleared, portable, ultra-low-field, magnetic resonance brain imaging system capable of providing imaging at multiple points of care in a healthcare facility. Our mission is to revolutionize patient care globally through transformational, accessible, clinically relevant diagnostic imaging. Learn More About The Role: Job Title : IT Specialist: Location : Guilford, Connecticut: We are seeking a motivated and customer-focused individual to join our IT department as an IT Helpdesk/Support Specialist. In this role, you will provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. This is an on-site position in Guilford, CT. Key Responsibilities: - Tier 1 and tier 2 response to user requests for technical support. - Triage, assign, update, or resolve open tickets. - Troubleshoot and resolve basic hardware and software issues. - Document solutions and update knowledge bases for future reference. - Assist in setting up new user accounts, hardware, and software install...