Staff Engineer -- Salesforce Developer
Nagarro · US
Company Description We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, exc...
Job description
Company Description We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work on a scale across all devices and digital mediums, and our people exist everywhere in the world (18000 plus experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in! Job Description: - Design and develop Salesforce Voice solutions including call management, call recording, and voice analytics - Architect scalable, secure voice integration solutions leveraging Salesforce APIs and third-party services - Develop custom Apex classes, Lightning Web Components (LWC), and Salesforce Flow logic for voice workflows - Implement Einstein Voice capabilities to enhance customer interactions and intelligence gathering - Integrate voice solutions with CRM data, ensuring seamless data synchronization and reporting - Create and maintain comprehensive technical documentation for voice solutions - Conduct code reviews and ensure adherence to Salesforce best practices and coding standards - Troubleshoot and optimize voic...