Customer Support Manager

Job description

Manager, Customer Support Anju Software | Remote About Anju Software: Anju Software provides purpose-built technology solutions that power the clinical trial and life sciences industry. Our platforms support the full spectrum of study execution — from site and data management to regulatory compliance — enabling sponsors, CROs, and sites to operate with greater speed and confidence. We are committed to continuous innovation, including the thoughtful integration of AI into how we build, deliver, and support our products. The Role: Anju Software is seeking an experienced, operationally excellent Manager of Software Support to lead a geographically distributed team responsible for the end-to-end resolution of Tier 1–3 support tickets across our clinical trial software portfolio. This is a leadership role for someone who combines deep support operations expertise with a genuine enthusiasm for AI-augmented workflows. You will be responsible for the performance, development, and day-to-day management of your team, while also driving continuous improvement in how support is delivered — leveraging modern AI tools to increase resolution speed, reduce repetitive burden on analysts, and elevat...