Help Desk Technician

Job description

This is a 2nd Shift Position Job Summary: The Help Desk Technician will provide technical support to ABS internal clients. The Help Desk Technician is responsible for troubleshooting and resolving IT productivity issues. Responsibilities: - Provide first-line technical support via phone, email, or in-person to end-users. - Troubleshoot and resolve hardware and software issues for desktops, laptops, and mobile devices. - Install, configure, and maintain operating systems and software applications. - Assist with account provisioning and password resets. - Assist in the setup and maintenance of IT equipment and infrastructure. - Collaborate with senior technicians to escalate and resolve complex technical issues. - Document and track support requests in our ticketing system. - Ensure a high level of customer satisfaction through effective communication and issue resolution. - Stay up-to-date with the latest technology trends and industry best practices. - Adhere to federal and state regulations. - Adhere to all company policies, processes, and procedures. - Performs other duties as requested, directed, or assigned. - Predictable and reliable attendance. Position Qualifications: - Asso...