Senior Post Market Surveillance & Insights Specialist (m/f/d)

Job description

The role As a Senior Post Market Surveillance Specialist, you will play a key role in building and driving a data-driven post-market intelligence capability across Sonova. You will work at the intersection of data, quality, and product performance, turning complex real-world data into actionable insights. Your work will directly contribute to improving product quality, ensuring patient safety, and enabling proactive decision-making across the organization. In return, you will join a highly collaborative environment where you can take ownership, influence cross-functional stakeholders, and make a tangible impact on products used by millions of people worldwide. More about the role: - Define and implement the post-market surveillance framework, including processes and methodologies - Establish and drive early signal detection across post-market data sources - Analyze trends across cases, repairs, returns and service data - Own and manage the centralized incident tracking and coordination process - Translate complex data into clear, actionable insights for stakeholders - Provide regular reporting on product performance, risks and trends to leadership - Collaborate cross-functionally w...