Customer Service Representative

Job description

Join our Medical Marijuana Clinic as a Customer Service Representative and play a vital role in supporting the health, wellness, and fitness journey of our patients. This position offers a unique opportunity to engage with clients seeking compassionate guidance and reliable information about medical cannabis products and services. As the first point of contact, you will help create a welcoming and professional environment, ensuring every patient feels valued and informed throughout their experience with us. Key Objectives: Deliver exceptional customer service by addressing patient inquiries promptly and accurately. Provide clear, empathetic communication tailored to individual needs. Support clinic operations by managing appointment scheduling and patient records. Maintain up-to-date knowledge of medical marijuana regulations and product offerings. Responsibilities: Respond to phone calls, emails, and in-person inquiries with professionalism and care. Assist patients in understanding clinic services, product options, and eligibility requirements. Schedule and confirm patient appointments efficiently to optimize clinic workflow. Maintain accurate and confidential patient records in...