Financial Aid Advisor

Job description

Financial Aid Advisor American Public University System The Financial Aid Advisor is responsible for providing phone-based financial aid support and counseling services to students attending American Public University System (APUS). This role functions in a call center type of environment and is heavily focused on providing a high level of customer service. Financial Aid Advisors will spend the majority of their workday engaged in inbound phone-based activities. This is a remote opportunity available to individuals across the US. For those local to our corporate office in Charles Town, WV, a hybrid schedule including 1 day per week on-site is required. Responsibilities: Requirements/Education: - Conducts inbound phone-based discussions, advising and educating students on various forms of Federal Student Aid - Provides a high level of customer service, ensuring that the student is packaged with funding to access courses and pursue degree completion - Actively engages in problem solving and regularly works with basic math skills to review financial aid package information to ensure correct processing. - Seeks out opportunities to enhance the student experience and promote high-qualit...