Director of Rooms

Job description

Job DetailsJob Location: NC The Umstead Hotel and Spa - Cary, NC 27513Position Type: Full TimeJob Shift: Flex AM/PMDirector of Rooms – Job Description The Director of Rooms provides inspirational leadership through a visible, hands-on approach across all areas of accommodations, guest services, and safety operations at The Umstead Hotel & Spa. This role exemplifies Ownership’s vision and the hotel’s core values, particularly a deep commitment to fairness, respect, and excellence for all associates. As a key member of the Hotel Leadership Team, the Director of Rooms reports directly to the General Manager and plays a vital role in shaping the guest experience, associate culture, and operational success of the property. Recognizing that The Umstead Hotel & Spa is a treasured gift to the community, the Director of Rooms consistently demonstrates the following principles: Foster a culture of respect and inclusion that resonates throughout the organization and the broader community, reinforcing the hotel’s reputation as an employer of choice. Deliver warm, intuitive, and creative service experiences that define the hotel’s genuine hospitality and create meaningful, lasting memories for...