the D Casino - Slots - Guest Service Representative

Job description

the D Casino & Hotel JOB TITLE: Guest Service Representative: DEPARTMENT: Slots JOB SUMMARY: Processes jackpot/hopper fills and makes minor slot machine repairs. Maintains surveillance of assigned areas in order to detect irregularities on the part of players and/or assigned personnel. Responsible for the verification of jackpots and preparation of proper IRS and accounting forms as required. Acts as a host to guests and players in order to encourage play activity. Works closely with department personnel and company executives in order to maintain optimum efficiency in assigned areas of responsibility. QUALIFICATIONS: - Responsible for practicing, supporting and promoting the Company Service Standards at all times - Develop and maintain positive relationships with Guests who play slot machines - Ensure prompt and accurate pay out of jackpots - Encourage Guests to enroll in players club - Promote special promotions offered by the casino - Alert technicians if repair is needed - Assist Guests to their favorite machine - Ability to communicate effectively with Guests, Team Members, and Management in both written and verbal form - Ability to handle customer disputes in a professional a...