Service Manager

Job description

Overview Thermo King of Dallas is Now Hiring a Service Manager at 3323 Jane Lane, Dallas TX 75247. Responsible for overall and daily management of service department operations and staff. Responsibilities: - Maintain a clean and safe work environment. - Ensure proper safety training and standards are in place, and that safety policies and procedures are followed. - Oversee the daily operations of the service department. - Assure adequate manpower and supplies are available to complete work assignments. - Resolve issues regarding parts or manpower shortages. - Calculate full maintenance pricing for sales staff, including labor rates and preventative price quotes. - Develop annual departmental budget. - Monitor progress towards budgeted goals and implement cost controls or reductions as necessary. - Monitor gross profit levels. - Assess departmental performance regarding quality of work and customer satisfaction. - Analyze warranty issues to identify areas for improvement. - Follow up on escalated customer service concerns or complaints and ensure satisfactory resolution. - Develop marketing plans with sales and marketing departments to develop and increase service department busines...