A/V and Unified Communication (UC) Specialist

Job description

SMX is seeking a motivated and versatile Field Service Audio/Visual & Unified Communications (UC) Specialist to join our team supporting the Navy Region Southwest command in San Diego, California. This hybrid role combines hands-on field support with remote help desk responsibilities, requiring a strong foundation in IT troubleshooting, customer service, and specialized expertise in Audio/Visual (A/V) systems and Avaya telephony. The ideal candidate is a proactive problem-solver who can independently manage on-site installations, troubleshoot complex A/V and UC issues in conference rooms, and provide excellent Tier 1/2 support to end-users via our ticketing system. You will be instrumental in ensuring the operational readiness of critical communication and collaboration infrastructure. This position requires DoD secret security clearance which requires US citizenship for work on DoD contracts. Application Deadline: May 25, 2026: Essential Duties & Responsibility: Unified Communications Support: - Administer, maintain, and troubleshoot the Avaya Communication Manager (CM10) environment - Perform station administration, including creating, modifying, and deleting user extensions, voi...