Advisor, Team Member Service Center

Job description

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job: - ​This job is a member of the Team Member Service Center within the People Division. - Responsible for providing resolution to policy, benefits and general team member questions. What you'll do: - Demonstrates positive energy, judgement in decision making, appropriate communication methods and team member support. - Answers inquiries via phone, chat, fax, email or self-portal. - Assists team members with issues surrounding travel, policy and general team member questions. - Uses general understanding of procedures, policies, knowledge of the database, other reference materials and judgement to resolve team member inquiries. All you'll need for success: Minimum Qualifications - Education & Prior Job Experience...