Veterinary Guest Experience Coordinator

Job description

At Fetch, our Guest Experience team is the first voice our guests hear—and in many cases, the most important one. We are looking for a high-energy, people-first communicator to join our Brandon team as a Guest Experience Coordinator . This role is based in our centralized phone team and is ideal for someone who thrives in a fast-paced environment, loves helping people, and can confidently guide conversations during both routine and high-stress situations. This is not a quiet desk job—this is the front door to our hospital experience. What You’ll Do: Deliver a consistent, warm, and polished guest experience on every interaction - Serve as the primary point of contact by phone for pet owners, referring veterinarians, and internal teams - Manage a high volume of inbound and outbound calls with professionalism, empathy, and efficiency - Help guide guests through next steps—whether that’s an ER visit, specialty appointment, or general questions - Provide clear, confident communication around wait times, services, and expectations - Support scheduling and coordination for specialty services - Triage calls appropriately and ensure urgent cases are escalated quickly What We’re Looking For:...