Call Center Representative

Job description

Ready to Turn Conversations Into Solutions? Do you thrive in a fast-paced, high-energy environment? Are you someone who enjoys a challenge, loves talking with people, and takes pride in helping customers find their way forward? If you’re equal parts negotiator, problem-solver, and empathetic listener—this opportunity could be the perfect fit for you. What You'll Do: As a Call Center Representative in Collections, you’ll manage a portfolio of auto loan accounts, connect with customers to understand their situation, and work collaboratively to create win-win payment solutions. You’ll make up to 200 outbound calls per day, and on average will speak with 20 customers regarding their delinquent accounts while building positive relationships. If you’re motivated by goals, enjoy meaningful customer interactions, and want to be part of a team that supports your success, we’d love to hear from you! What You'll Bring: - High school diploma or equivalent. - Excellent interpersonal skills: friendly, tactful, empathetic, and able to influence and manage conflict. - Strong judgment and discretion with highly sensitive and confidential information. - Proficient computer skills with internet and s...