Technology Support Specialist

Job description

Title: Technology Support Specialist Position Purpose: The Technology Support Specialist is responsible for answering client questions and for troubleshooting and resolving problems related to hardware, software, and network issues in a multi-platform environment. Support is provided by telephone, email, remote access, and field support to offices, labs and classrooms. Job Duties: - Researches and resolves client service requests in a timely manner to minimize client downtime. - Assure equity, inclusion and anti-racism as central to their work and the delivery of services to faculty, staff and students. - Enters problem descriptions and resolutions into call tracking software. - Handles the detailed deployment, inventory, and tracking of all technology equipment across campus including new hardware, office moves and equipment retirement. - Diagnoses and repairs malfunctioning desktop/laptop hardware and peripherals, including equipment not under warranty. Consults with vendor representatives when necessary. - Works closely and productively with staff from Networking and Infrastructure Services, Software Development and Integration, and Curricular and Research Computing to provide s...