Commercial Support Client Specialist

Job description

Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Under minimal supervision, position handles complex customer interactions (email, phone, etc.), providing outstanding customer service by answering customer's questions and solving the problem by using job knowledge and the information available. Act as the Subject Matter Expert (SME) fully utilizing knowledge of complex Commercial, TM and Business Banking products to the servicing of particular product such as Fifth Third Direct, Commercial Card, ACH/Wire, Cash Vault, EDM, RDC, Lockbox and others. Assist in the management of the system issues experienced by clients by using mainframe, software applications, CRM, and Remedy trouble ticketing system. This includes the management and timely escalation of events that result from hardware, software, communication and process errors. Expectation to own customer issues from beginning to end, with responsibility for final communication of resolution to internal or external customer. Responsible and accountable for risk by openly exchanging ideas and opin...