Director of Application Managed Services

Job description

The Director of Application Management is a senior, executive-level leadership role responsible for defining and executing the global strategy for application management, managed solutions, and next-generation AI-enabled service offerings. Operating with VP-level scope and accountability, this leader will oversee a globally distributed organization spanning U.S.-based managed services and international application management teams. The role also owns the creation and scaling of new strategic capabilities, including Site Reliability Engineering (SRE), Interface-as-a-Service, and AI-driven (agentic) development. This position requires a balance of strategic vision, operational rigor, and deep platform expertise to deliver highly reliable, scalable, and continuously evolving managed services for clients worldwide. Key Responsibilities: Global Application Management Leadership: - Own and scale a global Application Management function supporting mission-critical client environments across all regions - Define and implement a standardized global operating model, including SLAs, KPIs, and delivery frameworks - Drive consistency, quality, and continuous improvement across geographically di...