Service Desk Agent, Solna

Job description

At PostNord, IT plays a central role in keeping our operations running smoothly - and we are now looking for a Service Desk Agent who wants to play a key role in delivering high‑quality IT support. In this role, you make a real difference every day by helping users, troubleshooting issues, and ensuring our digital tools work as they should. If you are motivated by delivering great service, enjoy a dynamic environment, and want to be part of our continued digital journey, this could be the right opportunity for you! About the role: As a Service Desk Agent, you are the primary point of contact between our users and suppliers/supporting teams. You troubleshoot, guide, and resolve IT-related incidents and inquiries to keep business operations running efficiently. The role includes ensuring good user experience, maintaining clear communication, and following incidents through to full resolution. You will join a team that values collaboration, structure, and a customer-first mindset. This is a great role for someone who is communicative, responsible, and naturally able to build trustful relationships. The position is based in Solna (Sweden). Key responsibilities: We believe you have expe...