Service Product Analytics Team - Quant Analytics Lead

Job description

Join a team that offers a dynamic environment where your analytical expertise will help shape strategic decisions and drive impactful outcomes for the organization. As a Quant Analytics Lead, within the Service Product Analytics team, you will lead the analytics book of work and collaborate with a cross-functional team to support the Service Product and work closely with partners across Finance, Customer Experience, Design, Software Engineering, and Product Ownership. Job Responsibilities: Build holistic insights by integrating customer, account, digital, financial, and operational data sets to inform strategic decision-making and import, clean, transform, and validate data from multiple sources to prepare for advanced analytics and modeling. Develop robust business cases, size addressable populations, and estimate the potential impact of proposed measurement plans and scope, implement, and track new features and enhancements within the customer servicing journey to optimize customer experience and operational efficiency. Identify customer interactions and events across various channels to gain a deeper understanding of customer journeys and pinpoint friction points. Utilize a rang...