Shift Leader

Job description

What you’ll be doing: - Open or close the car wash facility according to established procedures, ensuring security and readiness for operation. - Conduct daily facility inspections to ensure cleanliness, safety, and proper functioning of equipment. - Learn to provide hands-on mechanical support and basic troubleshooting for car wash equipment to ensure quick resolution of issues. - Deliver exceptional customer service, addressing any inquiries, complaints, or issues in a professional and courteous manner. - Ensure that all customers receive a high-quality experience, including managing customer flow and addressing any service-related concerns. - Provide feedback and recommendations to the management team on operational improvements and staff performance. - Assist in the implementation of new procedures or services to enhance customer satisfaction and operational efficiency. - Communicate effectively with staff and customers about downtime situations and expected resolution times. - Collaborate with the Site Manager to assess and address the root causes of downtime and implement corrective actions. - Continuously learn new skills from the Assistant Site Manager and Site Manager to e...