Front Desk Coordinator

Job description

Sollis Health is looking for a passionate, customer service and hospitality-driven, Front Desk Coordinator to play an important role in our member’s experience as the first person they interact with when they come into our concierge clinics. You will be a first impression ambassador creating a memorable experience as you take patients through our intake and checkout process. Part Time - 7-3p or 3p-11p- Santa Monica - weekends Responsibilities: - Greet members/patients in a warm and friendly manner as they enter our clinics ensuring they receive a high level of customer service. - Manage patient accounts through our EMR to include scheduling appointments, patient intake, registration updates, scanning documents, and daily schedule reconciliation. - Enter membership leads and patient demographics into Salesforce . - Schedule follow-up appointments for medical evaluations, vaccinations and house calls as appropriate . - Address any member questions or concerns promptly and escalate them as needed . - Answer the Sollis medical hotline as needed and direct patients to the appropriate team members for their medical care, billing questions or other needs - Keep the office space and the en...