Legalsense Support Consultant

Job description

About Legalsense Legalsense builds practice management software that helps law firms in the Netherlands run their practices more effectively - from client and matter management to time tracking, billing, and beyond. We're a small, close-knit team based in the Netherlands, and we care deeply about the experience of the legal professionals who rely on our software every day. Our work is guided by a genuine commitment to our customers and to building something they trust. If you like being close to the product, the customer, and the people you work with, you'll feel at home here. About the Role: The Support Consultant is the first point of contact for clients using Legalsense's practice management software. This role owns the intake, triage, and resolution of support questions, incidents, and service requests received by phone and through our ticket portal - ensuring issues are handled efficiently, accurately, and in line with SLA expectations. This is fundamentally a customer support role. You'll need enough technical aptitude to troubleshoot confidently and ask strong diagnostic questions, but your orientation is toward service quality and client outcomes, not technical consulting....