Technical Success Specialist

Job description

BlackCloak’s mission is to protect corporate executives and high-profile individuals in their personal lives, mitigating risks to their families, companies, reputation, and finances. We defend our clients’ digital lives from hackers, privacy leaks, and identity theft. If you are passionate about helping to protect others, then keep reading - this may be your next great opportunity. BlackCloak is seeking a dynamic individual with IT help desk and customer support experience to join our team as an entry-level Technical Success Specialist. This critical, client-facing role combines immediate technical support with the foundational process of client integration. You'll be responsible for establishing and maintaining client relationships by communicating directly through phone, video conferencing, and email to deliver a successful onboarding experience. You will also provide objective analysis to proactively identify and solve technical issues with the BlackCloak platform, as well as cybersecurity and privacy problems for our clients. This involves working closely with our Account Success, Security Operations and Product teams to ensure a flawless experience. If you have a strong intere...