Head of Customer Accounts

Job description

Job Description We are an AS9100-certified electronics manufacturer specializing in PCB population, box build, and environmental testing for aerospace and defense clients, with an FAA repair station and in-house design engineering. We seek a dedicated Account Manager to nurture a select portfolio of high-value customers, prioritizing deep relationships and exceptional service over volume. The ideal candidate excels in cross-functional collaboration, ensuring seamless delivery of traceable, compliant products while driving customer satisfaction and long-term growth in a regulated industry Key Responsibilities: - Manage key aerospace and defense accounts, building strong, trust-based relationships to understand client needs and exceed expectations. - Serve as the primary point of contact for customers, coordinating all aspects of order fulfillment, from initial inquiry to delivery and post-sale support. - Enter and maintain accurate records in the ERP system for the order book, including order details, timelines, and status updates, ensuring traceability and compliance with AS9100 standards. - Oversee the customer order review process ensuring timely processing of new customer orders...