Service Manager

Job description

The Opportunity Accountable/responsible for ensuring parts and service requests are fulfilled at a high standard of quality to customers by quoted delivery date; ensuring consistent application and administration of the company’s parts, service and warranty programs. The Role: - Responsible for day-to-day support of the business of the Service department for Material Handing. - Execute initiatives that contribute to long-term operational excellence and maximize efficiencies including service, warranty programs and parts operations at the branch - Identify issues and work with branch co-workers to resolve them in a timely manner - Provide training and support for all Service technicians and supervisors - Manage branch personnel performance, safety, training and customer service - Work with customers, suppliers and co-workers to fulfill service orders and inquiries with service and cost expectations - Manage work flow, scheduling and monitoring of work order status The Candidate: - Education: Journeyman Heavy Equipment Technician, Millwright, or similar certification an asset. - Work Experience: 5 years min related experience in a management in service of rotating equipment, parts, s...