Products & Services Coordinator I

Job description

Important Application Submission Information In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Saturday, April 25, 2026 More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits. Position Summary: The Products and Service Coordinator I is responsible for supporting the EnergyWise Home Program by effectively managing inbound/outbound call volume processed through an Genesys phone system and various email. This position is responsible for effectively handling internal/external phone calls, pre-qualifying customers for eligibility of Demand Response (DR) programs, resolving EnergyWise Home customer calls and emails including but not limited to answering technical and program-related questions; troubleshoot electrical and/or appliance equipment problems; accurately complete data input, customer cre...