Senior Host - Experiences Z2

Job description

What you'll bring to the team About the Role: With a strong focus on staff and guest obsession, the Senior Host plays a key role in making our resort the best place to work and visit . This is a guest-facing, frontline position for an experienced team member who thrives on delivering outstanding service and supporting smooth daily operations. As a Senior Host, you will be a trusted presence in your assigned zone, acting as a constant source of knowledge for both guests and team members while supporting leadership in delivering an exceptional resort experience. Key Responsibilities: Role Modelling & Leadership Support: Deliver excellent guest service while supporting smooth, efficient resort operations Participate in shift briefings to review daily tasks and priorities Monitor staff break rotations to ensure appropriate coverage throughout the day Complete presentation checklists and ensure high standards of cleanliness and safety Support opening and closing duties in line with operating procedures Act as the first point of contact for guest enquiries, resolving concerns and providing accurate information Lead by example through professionalism, positivity, and high-quality service...