Customer Service Executive

Job description

Job Purpose: Provide industry leading customer service through the accurate and timely processing of returns and delivery queries to protect and grow the customer relationship. Act as an advocate for the customer within TD SYNNEX relating to after sales management processes and procedures. Responsibilities: - Investigate, advise and resolve after sales queries, specifically around returns and delivery issues, acting as primary contact with the customer where appropriate. - Own, respond to and ensure progression of queries within service level agreements - Adhere to company policy and procedures in relation to return and delivery related queries acting inside established delegation of authority. - Improve query, delivery and returns efficiencies and minimise losses due to product returns and credit notes - Highlight and help to address root cause issues relating to after sales management queries - To promote the use of TD SYNNEX’s E Business customer service tools - Support other team members to achieve goals and maintain a strong team work ethos - To support the business by following all company policies and procedures and working to the TD SYNNEX shared values - Other ad hoc dutie...