Service Account Manager / ATL

Job description

SCOPE OF WORK: The Service Account Manager is responsible for fostering strong client relationships, ensuring customer satisfaction, and managing the delivery of services or products to clients. This role serves as the primary point of contact between Gaylor Electric and clients, upholding a high standard of customer satisfaction by understanding client needs and addressing issues. Additionally, the Service Account Manager plays a crucial role in driving account growth and fostering long-term, mutually beneficial relationships. POSITION REQUIREMENTS: - Uses Gaylor Core Values as tools to carry out all job responsibilities - Excels in interpersonal relationships, conflict resolution, negotiation, and customer service - Strong administrative, organization, and communication skills - Organizes and prioritizes workload to meet deadlines - Maintains appropriate records, files, and documentation - Must be computer literate and able to process documents in Microsoft Suite in addition to quickly learning Gaylor’s operating software RESPONSIBILITIES: - Builds and maintains strong client relationships, acts as the main contact, and regularly assesses satisfaction - Develops strategic plans,...