MSS Associate Member Services Representative

Job description

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team! The MSS Associate Member Services Representative performs routine member service through telephone and digital delivery channels. They are responsible for providing exemplary member service by responding to member inquiries that include account services, new deposit account origination, card services, and member support of digital channels. Performance Expectations and Essential Responsibilities: - Attend Excel and Elevate – New Employee Training (E&E). - Comply with all Credit Union policies and regulatory requirements. - Ensure all member information remains confidential, and members’ accounts are accessed for business purposes only. - Security and control procedures must be followed by all MSS employees. - Will be available in member facing skill sets as determined by management. - Actively work with mentor and MSS coaching team to strengthen proficiency in member service delivery. - Ensure that proper identification of members is taking place and all actions are compliant with SECU’s Member Information Security Procedure (MISP). - Willing to assist in other areas of the op...