Spanish Bilingual Customer Service Specialist

Job description

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road. Your Opportunity, Your Team Our Customer Service Specialist supports HSN, and help answer inbound customer calls. Working from home, our Specialists not only assist customers by problem-solving and de-escalating unique situations but also promote products and improve sales while maintaining a high-paced call volume. Where You'll Work: - This role is remote ; job seekers must reside in Tennessee. You will work from home. What You'll Do: - You'll assist our Spanish and English speaking customers. - Busy day handling a high volume of inbound customer inquiries. - Offer additional products on each customer interaction. - Assist our customers with questions while personalizing the experience for each caller. - Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data. - Opportunity for advancement and upward mobility across the entire QVC Group family of brands. - Report to a...