Learning and Organizational Development Educator

Job description

Facilitates ongoing formal training sessions for the Revenue Cycle Learning & Development Program at the Center for Learning and Innovation and other venues related to Patient Access Services and Financial Counseling. Educates Health System staff on revenue cycle initiatives. Provides direction to site liaisons on insurance processing. Identifies skill or knowledge gaps among the organization's employee population and develops training content in response to identified training needs. Conducts on-site support post-new hire training to ensure the new hire is applying the concepts learned during training to the real-world environment. Facilitates rounding sessions at the assigned site(s) to identify trends and additional training opportunities. Creates a partnership with site leaders and team members to cement status as a resource for all training-related needs. Creates and maintains course content, manuals, or other training materials. Implements interventions meant to address performance issues or gaps and monitors program progress to completion. Assesses the impact of training programs by measuring employee understanding of the subject matter. Creates a development track for stude...