Customer Relations Team- Process Lead

Job description

Customer Relations Team- Process Lead Description -: Job Summary: This North America Customer Relations Team Process Lead role uses ability as a skilled specialist and coach to contribute to the development of new concepts/techniques and to complete assignments/tasks in innovative and effective ways. Expert knowledge on the general/technical aspects of the job. Works on assignments that are highly complex in nature where a strong degree of independent judgement, initiative and technical knowledge are required to resolve problems. Work is completed independently and has ability to handle most unique situations. Frequently determines methods and procedures for new assignments. May supervise the activities of other non-exempt employee. Responsibilities: - Ensure agents have the expected knowledge and process to be successful in their roles by: - Connect, Coach, Empower: Embrace growth mindset for yourself and empower a growth mindset in others. - Partner to win: Create an inclusive environment that enables everyone to do their best work. - Do what matters: Put the needs of the customer, team, and organization first, follow through on commitments, and pursue the right outcomes for stak...